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Warranty

Warranty

We guarantee uninterrupted operation of 1C Bitrix acquired from us. Otherwise, we will refund your money.
Uninterrupted operation of 1C Bitrix is considered the following:
  • Stable operation of the main and administrative parts of the site. The exceptions are:
    • failures on hosting and domain.
    • failures associated with changing the code and installing third-party modules.
    • crashes after update.
After checking your site for errors. If errors are related to Bitrix and they are not an exception, and if they cannot be corrected, we will refund your money.

The cost of the product will be refunded to your account after signing the agreement on non-use of the product / product elements. This contract is provided by our support service after receiving your letter of request for return. Please note that technical support responds to customer inquiries within 48 hours.

If you are not satisfied with the template you purchased, we will change it to another for free.
There are cases when the choice of template was spontaneous. When concluding a mutual agreement, we can exchange the product you purchased for another, equivalent to it in value and functionality.


Please note that we do not assume any responsibility & nbsp; and therefore do not satisfy requests related to the return / exchange of products that are incompatible with third-party software (plug-ins, add-ons, modules, search filters, scripts, extensions, etc. d.) We also do not provide support for third-party applications.
To contact us.
Our support team will be glad to provide you with all possible assistance in solving your issue. Our operators will find the best solution for you in the shortest possible time. Thank you for purchasing PvGroup products.

E-mail: support@pvgroup.su